Shipping Policy

Shipping Information

We carefully pack and dispatch your curated selections from our studio to your doorstep, ensuring they arrive with the care they deserve.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a notification email once your order has shipped.

Shipping Methods & Delivery Times

We offer two reliable shipping options to serve our global community (excluding some remote areas and parts of Asia):

Please note that delivery times are estimates and may vary due to customs processing or seasonal carrier delays.

Our Return & Exchange Promise

We want you and your loved ones to be completely delighted with your purchase. If an item is not as expected, you may return or exchange it within 15 days of the delivery date. All returned items must be in their original, unused, and resalable condition, with all original packaging, tags, and accessories included.

Step-by-Step Return/Exchange Process

1. Initiate Your Request: Within 15 days of delivery, please contact our Customer Care team at [email protected] with your order number and reason for return or exchange.
2. Receive Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping your return.
3. Pack & Ship: Securely package the item(s) with all original materials. Include a copy of your order confirmation or the RMA number inside the package. Ship your return to:
   
   Time Less Toy Returns
   4443 Fairmont Avenue
   Florence, US 65329
4. Notify Us: Once your return is shipped, please email us the tracking information for faster processing.

Refunds, Credits & Exchanges

Refund Processing

• Timeline: Once we receive and inspect your return, we will process your refund or exchange within 5-7 business days.
• Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Appearance on Statement: Please allow an additional 5-10 business days for the refund to appear on your statement, depending on your financial institution.

Shipping Costs

• Original shipping fees are non-refundable.
• Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective/damaged item.

Exchanges

For size or item exchanges, we will ship the new item once the return is received. Any price difference will be charged or refunded accordingly.

Items That Cannot Be Returned

To preserve the integrity, safety, and personalized nature of our curated collection—designed for collectors, gift-givers, and families seeking heirloom-quality items—the following are considered final sale and cannot be returned or exchanged:

• Gift Enclosure Cards: Due to their personalized nature.
• Miniatures & Doll Accessories: If opened or assembled, due to their delicate and detailed nature.
• Arts & Crafts Kits: If opened or used, for health and safety reasons.
• Personalized or Custom-Made Items: Any product customized at your request.
• Any item not in its original condition, missing parts, or showing signs of wear.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us immediately at [email protected] with photos of the product and packaging. We will arrange a prepaid return label and expedite a replacement or refund at no cost to you.