Welcome to Time Less Toy, where we bring timeless joy to your doorstep. We’ve compiled answers to some of the most common questions we receive about our toys, shipping, and services. If you don’t find what you’re looking for, our friendly team is always ready to help.
Our Products & Collection
What kind of toys do you offer?
We curate a collection of exceptional, beautifully crafted toys designed to spark imagination and create lasting memories. Our menu includes categories like Arts & Crafts, Books, Dolls & Doll Accessories, Dress Up, Plush, Puzzles, Miniatures, Trains, Tonies, Infant & Toddler Toys, and more. Each item is chosen for its quality, creativity, and potential to become part of your family’s story.
Are your toys suitable for collectors as well as children?
Absolutely! Our collection appeals to both families seeking heirloom-quality playthings and discerning collectors looking for special pieces. Items like Miniatures, Dolls, and Gift Enclosure Cards often hold particular appeal for adult collectors.
Ordering & Payment
What payment methods do you accept?
To ensure a seamless and secure checkout, we accept all major credit cards: Visa, MasterCard, and JCB. We also accept payments through the trusted platform PayPal.
Is my payment information secure?
Yes. Your security is paramount. We use trusted, encrypted payment processing systems for all transactions.
Shipping & Delivery
Where do you ship?
We are proud to serve families, gift-givers, and collectors across the globe. However, we are currently unable to ship to a small number of remote regions and parts of Asia. If you are unsure about your location, please contact us before ordering.
What are my shipping options and costs?
- Standard Shipping ($12.95): Ideal for quicker arrival. Your order is delivered via DHL or FedEx within 10-15 business days after it leaves our warehouse.
- Free Shipping: For orders over $50, we offer complimentary shipping via EMS. Delivery typically occurs within 15-25 business days after shipment.
How long does order processing take?
Every order is lovingly prepared by our team. Please allow 1-2 business days for order processing before your item ships. You will receive a notification once your package is on its way.
Which carriers do you use?
We partner with world-class carriers—DHL, FedEx, and EMS—to ensure your package is in trusted hands on its journey to you.
Returns & Exchanges
What is your return policy?
Your satisfaction is our priority. If a toy does not meet your expectations, we accept returns within 15 days of delivery. Please contact our friendly customer care team at [email protected] to initiate a return and receive further instructions.
Who covers the return shipping cost?
Please contact our customer care team when initiating a return. We will guide you through the process and provide information on any associated costs based on the reason for return.
Account & Customer Service
How can I track my order?
Once your order ships, you will receive an email containing your tracking number and a link to monitor your package’s journey with our carrier partners.
How do I contact customer service?
Our dedicated team is here to help with any questions about your order or delivery options. You can reach us via email at [email protected]. We are based in Florence, US, but serve customers globally.
Every package from Time Less Toy is more than a delivery; it’s a carefully wrapped promise of creativity, durability, and timeless memories.
📧 [email protected]
🌐 www.timelesstoys-us.com
Time Less Toy – Serving families globally with exceptional toys from our home in Florence, US.